Warranty claims processing in most events will be between the buyer and the manufacturer of your new scooter and should be processed directly with the manufacturer of the scooter . Neo Scooters only executes or processes warranty issues on Razorback and Tanaka  scooters. Please see the appropriate information below regarding the policy for other manufacturers found on this site. In the event you did not receive any type of registration or contact information for the manufacturer warranty claims, please email customer.service@neoscooters.com for information.

Neo Scooters providers make every effort to ensure that products are free of defects or damages before shipment from the warehouses. Please inspect your new scooter immediately upon receipt. Note that damaged plastic parts claims (color coordinated housings, etc.) that are not covered by the manufacturers warranty  should be submitted to the carrier. It is therefore imperative that goods received damaged are reported immediately so that the appropriate claim may be submitted to the shipping carrier.

DAMAGE THAT OCCURS DURING SHIPPING IS NOT COVERED UNDER OUR WARRANTY BUT IS COVERED BY THE CARRIERS INSURANCE! YOU MUST PROCESS A CLAIM DIRECTLY WITH THE CARRIER! Free parts to replace those  that were damaged during shipping will be provided upon completion of proper notification. You may be required to send the part back or send photos (as attachment to email is fine) before manufacturer will send a replacement. 

If you are present at time of delivery do not hesitate to keep the carrier at your doorstep until you inspect the box and the contents for shipping damage.  If there is major damage REFUSE THE SHIPMENT and file the report right then.  The carrier will return it at their cost to the point of origin and sending you a replacement is much less complicated.  X-treme requires notification within 24 hours of shipping damage.

Not all shipments require a signature for receipt of delivery.  You can still process a claim within 24 hours directly with the carrier.

NOTE: Minor scratches caused from shipping and handling  or "blems" or blemishes are not considered replaceable damage as they do not affect the functionality of the scooter.  Again, every effort is made to provide styrofoam, bubble wrap and padding as required to insure damage free delivery.  However, due to the rough handling by the carriers there will always be some movement within the box that will appear as small rubs, blemishes or wear marks. Do NOT refuse the shipment on this basis.  Only significant damage that cannot be repaired by the installation of new, replacement parts would be justification to refuse delivery.

In the event that spare parts or in the rare case an exchange is needed, we will only ship items free of charge to the original shipping address. There will be no exceptions.

This warranty does not cover normal wear and tear, normal maintenance items, or any damage, failure, or loss that is cause by improper assembly, electrical parts, adjustment, storage, or use of the product.

Warranty will be void if the product is ever used in any competitive sport, altered, misused or modified, ridden by more than one person at a time or used for stunt riding, jumping or similar activity.

Return Policy
Products may not be returned simply because you do not want it anymore. Most defects can be fixed with a free part or parts being sent to you at no cost.  This includes parts found missing during initial assembly.

Any and all returns must be authorized in advance. If you fail to do so, we will be forced to refuse your package and it will be returned to you.  All Sales are final. Absolutely no refunds on any item - no exceptions.

The buyer is responsible for shipping both to and from your location (Items that offer Free Shipping are subject to shipping charges). Shipping charges are never refunded for any reason.

The following items are not acceptable for return: All High-Performance Parts, Electrical Items (Battery Chargers, Controllers, CDIs, Regulators, etc.), Items Sold By The Foot, Tools, Engines, Special Orders, Manuals, Books, Oils/Chemicals (consumables) or any Used Parts

LazerR HovRBoard Warranty & Returns

There is a manufacturer 60 day limited warranty against manufacturer defect on LazerR HovRBoards. All defective merchandise, unless otherwise defined by the LazerR HovRBoard Warranty, is eligible for replacement within 60 days from the original purchase date. This 60 day warranty does not cover physical damage or liquid damage caused to your parts or your unit by improper usage or improper handling. This warranty does not cover over-charging, or damages due to improperly maintaining the lithium battery installed in the unit. Opening or altering your device will void any original manufacturer warranty. By opening your unit, you acknowledge that you assume all responsibility for your device and its functionality or lack thereof. 

For any approved warranty claim the user must pay for shipping both ways. There may be additional charges for parts and labor. A return merchandise authorization number (RMA#) may be required depending on the nature of your warranty claim. We assume no liability for loss or damages caused by unsafe riding and/or improper usage. LazerR HovRBoards are made for indoor use and are not street legal. Warranty does not cover when used unsafely above specified limits of the vehicle. Manufacturer will only accept returns of unused and undamaged products that are returned in the original packaging.

IMPORTANT: This warranty does not cover damages resulting from accident, misuse or abuse, lack of reasonable care, the affixing of any attachments, stunts, tricks, loss of parts, over-load or subjecting the product to anything other than the specified voltage. Warranty does not cover battery. Warranty does not cover breakage or damages to metal frame. Use of unauthorized replacement parts will void warranty. No responsibility is assumed for any special incidental or consequential damages.

 

Warranty for X-treme Scooters

If you have a warranty claim (includes shipping damage)  please go directly to www.x-tremescooters.com/support/ and you will find a very easy to complete claim form.  If you are not getting the support you feel you require, please contact me and I will be happy to advocate.

Your warranty for X-treme Scooters is directly with the manufacturer.  The Manufacturer (X-Treme Scooters) offers a 30-day limited warranty on  X-treme scooters and accessories. This warranty covers factory defects only. The Manufacturer will however send you free parts at their discretion during the 30 day warranty.  Read X-treme's warranty for exactly what is covered.  See the Imported Chinese Economy Scooters Notice found below.

Warranty (last updated 10/04/2007)
X-Treme Scooters offers a 30-day limited bumper-to-bumper manufacturers warranty on all scooters and accessories on all models.

Selected 90 day warranty models include:
Electric Bicycle's XB-350 - XB-500 - XB-508 - XB-600

The warranty starts the day the scooter is delivered to you. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. X-Treme will pay for standard shipping service costs on the first warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs.

Battery Warranty
We offer a full 6-month even trade warranty on defective batteries.

Selected 1 year battery warranty models include:
Models XM-50 - XM-150 - XM-155

If any battery should become faulty within the specified warranty period we will replace the battery free of charge. X-Treme requires that defective batteries be returned to us for exchange. X-Treme Scooters does not pay the shipping fee's to return the batteries to us however we will pay to ship the replacement batteries back to you. If you have questions about our warranty, please contact our support department by opening a ticket only. A friendly representative will get back to you quickly. Our support department winter hours are Monday through Thursday 9 AM to 4 PM Central Standard Time. Summer hours are 5 days per week.

Gasoline Engine Warranty
We offer a 30 day warranty on all gas engines for all models.

We offer a 1 year engine warranty on selected ATV's & Moped Motorcycles models:
XA-110 - XA-112 - XA-114 - XA-150 - XM-50 - XM-150 XM-155. The 1 year engine warranty warrants against factory defects only. Defective engines must be returned to X-Treme Scooters at the customers expense & will be replaced if X-Treme Scooters determines the engine is defective due to a factory defect.
X-Treme Scooters will pay the shipping cost to send the replacement engine to the customer.

Limited Warranty Details
What is covered & what is not covered:
1. Scooter Body: Damage to any plastic/fiberglass part that is a result of shipping is covered only if it occurred during shipping. Shipping damage must be reported immediately after delivery to be covered under warranty. Otherwise, the plastic/fiberglass body parts are not covered under this warranty. If, after careful inspection by our technical support department it is determined that the scooter was damaged during shipping (digital photos may be required by e-mail) , X-Treme scooters at it's discretion will supply free of charge the necessary replacement parts to fix the damaged scooter. X-Treme will not pay labor charges to install such parts.
2. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping.
3. During the first 30 days of the warranty: X-Treme Scooters will replace any defective part free of charge and free of shipping charge to the end user of the scooter. X-Treme may require certain parts to be shipped back to X-Treme before replacing those parts. Shipping costs back to X-Treme must be paid for by the end user / customer. Call tags will never be issued.

Pocket Bike & Gas Scooters Models Starting With 'XG' Warranty: "Manufactures defects will only be covered"
1. Engines are covered. Each engine is started, tuned up and tested before we ship the pocket bike or gas scooter to you. Failure to premix oil with the gas voids the engine warranty.
2. Pull starters are not covered. Spare scooter pull starters can be purchased online.
3. Tires, tubes & flat tires are not covered unless damaged during shipping. (Damage must be reported to us immediately.

Return Policy:
Scooter & pocket bike returns are not allowed.
In the rare occasion that a special circumstance scooter return is allowed, the scooter must be packed up in it's original shipping carton, all accessories and parts must be included and you must write our RMA (Return Merchandise Authorization) number clearly on the outside of the carton or we will refuse your shipment. Return shipping charges are the responsibility of the customer.

Any scooter or pocket bike that arrives at our warehouse without a valid authorized RMA number (Return Merchandise Authorization) clearly written on the outside of the shipping carton will be refused. Freight collect and COD packages will not be accepted. We never issue call tags. Unauthorized returns are subject to a $35.00 restocking fee plus the original cost of shipping.

Signature Required Option:
We make a Signature Required Service available to all our customers at the
time of purchase for a minimal fee. If this service is not purchased X-Treme
Scooters will not be responsible for packages that have been left at the
recipient's door and consequently lost and/or Stolen.

Lifetime Technical Support:
Lifetime technical support is provided to each customer that purchases an X-Treme Scooter. To access our technical support department click on this link to open a support ticket. After a support ticket has been opened an X-Treme Scooter technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and ask the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket before a technician responds, you will move your ticket to the bottom of the list so to ensure a quick reply, do not to post again until a tech replies to you.

Warranty for City Rider/Razorback gas scooters

Please inspect your scooter when you receive it.  If you received your scooter with any missing or defective parts, Neo Scooters will ship out free replacement parts after we receive proof of your defective part. Parts will only be replaced on defective pieces for 30 days after the delivery date after which time you assume the cost of buying a replacement part. Please visit our maintenance page for gas scooter care information.

Imported Chinese Economy  Scooters Notice

Razorback and X-Treme scooters fall under the Imported Chinese Economy  Scooter designation.  Although the price is very attractive these gas scooters are more suited for someone with  good mechanical skills that can assemble the unit with the  assembly instructions provided and is able to maintain and troubleshoot mechanical devices.  The manufacturers provide a 30 day warranty for parts only on these models.  This means that the entire unit will not be accepted for exchange.  Instead you could be sent replacement parts that meet the warranty criteria, and it will be up to you to install them.  You may be required to install such things as decks, tires, carburetors, and speedometers.

There are many scooter enthusiasts that enjoy working on imported mini-bikes, gas scooters, and go-karts  and take pride in using their mechanical skills to keep them running.  The very low price point, parts availability and relative high speeds of the Chinese imports appeal to a different market than the person looking for an every day vehicle to commute to a full time job or a college student looking for a transportation method cheaper than a car but better than a bicycle.   So, if you have the patience, a few tools and the willingness to learn, you can make a Razorback or X-treme work and you will save a few hundred dollars.  If you are looking for every day transportation, go with an American built unit (Goped, Boxer, Evo or Martin Monster) or Taiwanese import like a Lashout.  Rad2GO scooters are of Chinese origin but of a higher quality which is reflected in their price.

If you have any questions as to whether a Razorback or X-Treme scooter is for you, feel free to send an email before you place your order and we will answer any questions you might have.

Freight Policies For Scooters That Don't Ship UPS, FEDEX, Or DHL

Freight Shipping Updates: **IMPORTANT UPDATE Large motorcycles,         electric bicycles, ATV's and mobility scooters such as the XB-500, XB-350, XA-750, XT-300 & others are shipping by freight carriers strapped to pallets. We have decided to use R&L Carriers for 99% of all shipments going to 47 of the 48 lower states. Shipments to California will go by Yellow Freight or Central Freight (slight possibility we could use FedEx freight). We will choose the lowest cost carrier for each individual shipment to California. The carrier and tracking number can be found on the tracking number e-mail we send back to you after it ships.

You should expect all freight shipments (except California) to go by R&L unless we contact you after the order is placed and tell you differently. Clients are expected to visit the shippers website at http://www.gorlc.com/usa_map.asp to locate the nearest terminal  if they are not paying $70 for delivery to their door.  Clients should be aware that in many states the shipper offers only 1 or 2 terminals and these could be 100's of miles away from the customers address. It is the customers responsibility to know about the terminal location.
Each door delivery using R&L Carriers ONLY will include a lift gate.  For California ONLY deliveries, you can find the nearest terminal here.  Sort by STATE and look for California  http://www.centralfreight.com/portal/Inquiry.aspx?page=terminallist

**ALL Freight Shipments must include the customers phone number. If we do not receive the correct phone number, the shipment will not be shipped or delivered. The carrier will phone the customer to schedule delivery to the door.

**Freight palletized shipments going to New York City zip codes:
100-104
110-119
150-196
will incur a $100 service charge in addition to the $70 door delivery fee. There is no exception for this fee as all freight carriers are charging $100 or more for these zip codes.

**Freight palletized shipments going to Martha's Vineyard Island zip codes:
025-026
will incur a $100 service charge in addition to the $70 door delivery fee for transportation on the ferry to the island. Shipments picked up on the mainland at the terminal are free.

All shipments refused at any terminal will have the shipping costs billed back to the customer.  Please be sure you are located near a terminal and have the capability of picking it up if they are not choosing the $70 optional door delivery service option.

Warranty for GoPed Scooters

Prior to sale you must complete the GoPed Factory Warranty prior to us shipping you your scooter.  Warranty period is for 90 days.  Full warranty administration information is contained in the instruction manual that ships with the scooter.  Warranty administration is handled between buyer and GoPed.

Warranty for LashOut Scooters

Limited warranty for 180 days.  Directly between buyer and manufacturer.

Warranty for Tanaka Scooters

90 Days on the Engine, 180 days on frame limited warranty.  Administered by Neo Scooters.

Warranty for EVO Powerboards

Limited warranty for 3 months parts and labor, work must be performed at an EVO Authorized repair facility.  Click here for the Evo Powerboards warranty.

Warranty for Rad2GO Scooters

30 or 90 Days limited warranty depending on product, administered between buyer and Rad2Go. Click here for the Rad2Go Products Warranty.

 

Warranty for Rhino and XFormula Scooters

30 Days on parts only.  Buyer pays shipping for warranty parts.  Administered by Extreme Scooters

info@Extreme-Gas-Scooters.com   607-733-6060  Eastern Standard Time

 

THE LIMITED WARRANTY

(Kasea SE Electric Scooter)

 

The Kasea electric scooters are warranted by Kasea distributors and are applied to any part found to be defective due to material and/or workmanship.  Distributor will, at its option, repair or replace defective parts to the original purchaser at no charge.

The Warranty periods are as follows from date of purchase:

A       Parts only for 2  year or 10,000 Kilometers whichever comes first, Void if:

a)     Frame is broken or bent due to abuse or accident.

b)     Wheels are bent or broken due to impact.

c)      Spindles are bent due to impact. 

d)     Axles are bent out of ordinary position either horizontally or vertically.

e)     Any alteration, revision, or addition made with non-factory provided parts.

f)       Consumable parts such as throttle Cable, Brake cable, Brake pads, Tires, Seat,       Plastic Body Parts and their related components are not warranted because due to their normal service, they are subject to excessive wear and abuse.

B        All Warranties are voided if the vehicle has been altered for use in racing or competition, rented, used under abnormal conditions, or subject to abuse, misuse, neglect, or improper maintenance.  This warranty also does not cover any damages due to accidents.

C       Kasea and Distributor are not liable for any damage claim or liability claim, personal or otherwise resulting from operation of Kasea vehicles in any way.

D      Kasea and Distributor make no other warranty of any kind, expressed or implied.  All implied warranties or merchantability and fitness for a particular purpose which exceed the obligations and the time limits stated in this warranty are hereby disclaimed by Kasea and Distributor and they are excluded from this warranty.

E        Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.  Also excluded from this warranty is any incidental of consequential.

 

49.5cc Scooter Warranty For Tornado 50, Cyclone 50 and Sunshine 50 Scooters 6 MONTH/1,500 Miles* - Major Parts Warranty 1 YEAR/12 MONTH / 1,500 Miles (whichever occurs first) - Complete Engine Warranty ALL WARRANTIES above are in effect as long as the product has been operated and maintained according to the recommendations of the manufacturer (see owner?s manual). This Warranty Program becomes effective; only upon the completion of the following steps: 1. You must have a professional mechanic (any small engine repair shop, motorcycle shop, or local auto repair shop) or an authorized  Dealer to assemble your new unit and do the prep work to assure your unit is in proper operating and running condition. You will need to provide proof of this when filing a warranty claim, so please keep all receipts. 2. To present a claim, the customers shall fill out a warranty report card and deliver the defective part for exchange  at his or her expense. This warranty shall be void if the Customer modifies the "product" in any respect. This Warranty is applicable only to the customer as the original purchaser of the "product" and shall not apply to any subsequent purchaser, assignee or other recipient of the product. THIS WARRANTY COVERS THE FOLLOWING PARTS: ENGINE: Engine long block assembly, including all internal lubricated parts, i.e. rings, piston or pistons, wrist pin or pins, crankshaft and main bearings, connecting rod and rod bearings, camshaft and camshaft bearings, timing chain gears, rocker arms, valve springs, valve guides, valve seats, valve push rods, valve lifters, and oil pump. Additionally, cylinder head (s), engine block, and cylinder barrel or barrels will be covered if solely as a result of a mechanical failure of one or more of the internal lubricated components specified above. The cooling system must be in good working order including cooling fan or fans. Accessory items, including but not limited to electrical components of all types (CDI, magneto, and all sensors and electrical control sending units), fuel system, gaskets, seals, filters, mounts, linkage and fluids are not covered by this agreement. TRANSFER CASE: (SHAFTDRIVE) all internal lubricated parts contained within the transfer case. The transfer case itself will be covered if damaged solely as a result of a mechanical failure of one or more of the internal lubricated components contained within the transfer case. Accessory items, including but not limited to, U-joints, electrical components, linkage, seals, gaskets, mounts, or fluids are not covered by this agreement. DIFFERENTIAL: (GEARBOX) all internal lubricated parts contained within the gearbox housing case. The gearbox housing itself if damaged solely as a result of a mechanical failure of one or more of the internal lubricated components contained in the gearbox housing. Accessory items, included but not limited to, backing plates, all brake system components, cables, controls, linkage, vents, pump, electrical controls, mounts, seals, gaskets, and fluids are not covered by this agreement. TRANSMISSION: (Automatic or Manual): All internal lubricated parts contained within the transmission case. The transmission case itself if damaged solely as a result of mechanical failure of one or more of the internal lubricated components contained within the transmission case. The complete hydraulic system must be filled including internal transfer case, oil cooler, lines, and new filter(s). Accessory items, included but not limited to, electrical controls, linkage, mounts, seals, gaskets, and fluids are not covered by this agreement. THIS WARRANTY DOES NOT COVER THE FOLLOWING PARTS: Plastic shrouding, body panels, lenses, lens reflectors, remote, remote alarm module, key fobs, seat upholstery, light bulbs, tires, brake pads, brake linings, drive belt, clutch shoes, variator or batteries. IMPORTANT INFORMATION: Subject to the limitations stated in this agreement, manufacturer agrees (at its discretion) to replace a covered component if the covered component fails as a result of one or more of the internal lubricated parts within the component stated warranty period from the date of purchase, while the component is being used under the conditions and in the manner specified by the original manufacturer. All transportation costs and shipping damage incurred if any while submitting parts for review, repair or replacement are the responsibility of the original purchaser. Any damage during shipping of a scooter, motorcycle, ATV or dirt bike to a dealer/customer on an initial purchase must be filed and claimed by the customer through the freight delivery company and is not the responsibility of neoscooters.com. Any damages to the scooter and/or container must be noted on the bill of lading. We will assist with your claim in anyway possible to rectify the problem in a professional and timely manner if one shall occur. This Warranty does not apply to any injury, loss, defect or malfunction of the "product" or failure to function resulting from failure to operate or maintain the "product" in accordance with the directions contained in the owners manual provided by the manufacturer (if supplied); or any injury, loss, damage, defect or malfunction, or failure to function resulting from any accident, acts of God, alterations to the "product" by anyone other than the distributor, or misuse, unreasonable use, tampering, abuse, acts, omissions, failure or negligence by anyone other than the manufacturer. These warranties set forth herein are in lieu of any other warranties, expressed or implied including warranties of merchantability or fitness. The Customer represents and agrees that any claims that it may assert against the Distributor/Importer/Dealer shall be limited to those which may be asserted under the foregoing limited warranty. In the event of necessary warranty work please contact neoscooters.com. You will need to provide the Make, Model, Invoice Number and (VIN) Vehicle Identification Number. This information is available on your bill of sale and or invoice. We may help you determine what, if any, part is defective; we can offer technical advice and support if needed through our in-house technical support department by phone, fax or email.   Neoscooters.com will make every effort to assist you in getting your Scooter, Motorcycle, Dirt Bike or ATV up and running as quickly as possible if a part fails or is defective within the warranty period. This warranty does not include labor, wearable parts, damage from abuse, misuse or neglect or damage incurred during shipping. If you have a part that needs replacing please contact neoscooters.com and we will ship the part in good faith within 5 to12 business days or advise you of the lead-time if longer. If a part is not in stock we will make every effort to obtain a replacement part from our supplier as long as the part is available. All parts must be returned for inspection before replacement parts are shipped. If a problem cannot be diagnosed over the phone, we may ask you to take the vehicle to a reputable repair shop, at your expense including labor, for diagnosis if you do not have a mechanic to troubleshoot the problem. We will consult with the shop and furnish any needed or warranted part as outlined above.

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Shipping Policy All Sales

You can expect to receive your order within 7-10 business days. Please be aware, Saturday and Sunday are not business days and no packages will be shipped on these days. All shipping is done via UPS Ground and FedEx. Sorry, we are currently NOT exporting our gas scooters outside of the United States.

Larger items will be shipped "Freight Truck". The freight company must be able to access your area with a large truck (sometimes a 16-wheeler). The trucking company will call you before attempting to deliver. Make sure you give us a valid day time phone number. Also be sure to fully inspect the shipment when it arrives, notify the driver of any damage or missing pieces.

Once your item has left the warehouse, your order cannot be 'canceled'. Cancellations are only accepted within the first 24 hours of order submission. 

If such a cancellation case occurs where the item is already in transit, you are responsible for all shipping and insurance costs to return the item to us.  Cancellation Return Items  must be still in their original, unopened box with no damage or parts missing.  All cancellation returns are subject to a 15% restocking fee (except Rad2Go scooters which are subject to a 20% restocking fee).

Shipping charges are never refunded for any reason.

Terms of Sale

When submitting an order to Neo Scooter, you acknowledge that you have read and understand our disclaimer, warranty and store policies, and agree to these as a condition for  the terms of sale.