| Frequently Asked Questions |
| Please visit our
Frequently
Asked Questions Forum before contacting customer service
for answers to the most commonly asked questions.
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You can check your order status online and
get your tracking number when your order ships. All you need
is your order number and the email address you used to place
the order to check on the status.
Visit the Order Status page to
check your order anytime, day or night!
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| If you couldn't find your answer in our FAQ
forum, you may contact customer service anytime by emailing
customer.service@neoscooters.com
We ask that you use our telephone number for phone orders
only - it's not that we don't want to talk to you - if that
were the case, we wouldn't publish our phone number. The
fact is, we don't always have the answer to your question
and have to do some checking around.
For technical and warranty issues, please contact contact
support@neoscooters.com |
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INTERNET ORDERS
Our shopping cart is secured with 128-bit SSL encryption so
you can be sure that your credit card information will not
be compromised when placing an order with us. Our shopping
cart connects to a secure credit card gateway, authorizes
the charge, and that's it. We do not store ANY of your
credit card information.
PAYPAL ORDERS
We do offer PayPal as a way for customers to pay for
their orders, however this is reserved for customers who
already have an existing PayPal Account. While we understand
that PayPal offers people without a PayPal account to make a
payment using a credit card, we will not fulfill these
orders. If you wish to use a credit card, you must use our
secure payment gateway by selecting credit card from the
payment providers. Any customer who chooses to pay via
PayPal must be a member, have a checking account, and be
verified.
PHONE ORDERS
If you leave a detailed message including your name, phone number including
area code, what you would like to order, and the best time
to reach you, we will make our best efforts to get back in
touch with you in a timely manner. You may reach us at 925-586-0322,
however we would encourage you to place an order through one
of the methods above.
Please contact us via
Email for anything other then presales questions, and
orders. Technical support will only be addressed via emails to
support@neoscooters.com |
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| Tax, Title, and Registration |
| California residents are subject to 8.25%
sales tax on all orders placed with Neo Scooters. On
qualifying products in the DOT approved Moped class, a
certificate of origin is made available to the customer
which serves as a title for purposes of registration, where
required by law.
Most states do not require any registration or special
licensing for scooters. Please check with your local
Department of Motor Vehicles for age restrictions and other
applicable laws. Check out our
DMV Directory to check the laws in your state. |
| |
| Our #1 priority is making sure you can shop
safely in our store. Our Secure Shopper Guarantee means you
don't have to worry about the safety of your credit card
information. Of course, we understand that some people still
feel hesitant about giving out their personal information
over the web. That's why Neo Scooters also accepts orders
via Phone or email. Neo Scooters has created this privacy
statement in order to demonstrate our firm commitment to
privacy. The following discloses our information gathering
and dissemination practices for the Neo Scooters website.
- This site may contain links to other web sites. Neo Scooters is
not responsible for the privacy practices or the content of said Web
sites
- Any contact information from your order form is used only to
fulfill orders, and information about this web site. Financial
information is NOT stored to protect your security.
- Any information received or collected from users, directly or in
directly from newsletter subscription, orders placed, or otherwise
is held with the utmost respect, and is never given, sold, nor
shared.
- We do not harvest email addresses from services like some other
companies. Since we respect your privacy on these issues, we ask
that you respect our good name.
- If you have any questions about this privacy statement, the
practices of this site, or your dealings with this Web site, please
contact
customer.service@neoscooters.com
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| Please visit our
polices
page for information regarding shipping, warranty, and
return information. Warranty and returns vary for each
product brand. We have a strict no return, refunds or
exchanges policy on anything other then defective parts on
certain models and brands. Please refer to the
policies
page for further information.
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| You gas scooter IS a motorized vehicle, and
requires regular maintenance. Proper scooter maintenance is
crucial to getting the most out of your scooter.
This includes regular safety inspections before you ride.
The vibrations from the motor can cause things to loosen up
over time, causing safety issues if not addressed
To help you care for and maintain your gas scooter, we
have provided a detailed page of gas scooter maintenance
tips.
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| Please be certain to check local laws
regarding operating motorized scooters in your city or
state. Local law may require the rider to be a certain age,
the vehicle to be registered, or any other number of things.
Please use common sense when operating your motor
scooter, and remember to always wear a helmet.
Please view our
disclaimer page for further information.
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